David Watanabe: the complaints

Posted by tim in Tuesday, April 17th 2007 under: People

Developer David Watanabe programs beautiful software with elegant interfaces. But I’ve noticed a clear thread in many discussions surrounding Dave’s products: that he’s really rude. Here are some verbatim comments from around the web.

“I realised that Id rather not have to recount my movements to a complete stranger just for the privilege of running an RSS reader. Im also worried by the fact that a licence I thought was perpetual can be revoked so arbitrarily.” - Charles Miller

“Dave is a very arrogant, self-centered, egotistical (you get the picture) asshole who listens to his users and responds exactly 1% of the time. The rest of the time he will insult you or perhaps not respond at all. Do a nice search around the web and youll see what I mean. I PAID for his product and it stopped working a week later. After not responding to three emails, he finally responded to the fourth saying that for technical reasons and fear of piracy, he would be unable to repair my registration. This is no joke. DO NOT give this asshole your hard earned $.” - George Bezel

“Inquisitor, great app. Asshole developer. I flatly refuse to pay for his applications. (and therefore I don’t use them anymore)” - anonymous

“I think I can easily sum up the sentiments of many when I say “this guy is a fucking jerk for charging us to use a program that is predominately used to steal other software”.” - dook

“If you look at my previous reviews I have recommended this Application whole-heartedly. I still think it is a good piece of software, but when a “developer” completely ignores all your emails and bans you FOREVER from posting on his “feedback” site, all because I want a new serial number that works (I’ve still got the receipt) it makes you want to warn everybody what a dishonest thief David Watanabe really is.” - twelveightyone

“His customer service sucks ass. He’s an asshole. I have no real axe to grind so to speak, I am merely pointing out that my service with that individual is horrible.” - UnLogikal

“I sure wish I’d discovered NetNewsWire or NetNewsWire Lite before I paid the registration for this POS. The app uses a phone-home authentication scheme, which broke for me when I tried to manually sync my data to another mac (the app has no built-in sync). Despite having shelled out $20 to use this, my repeated emails to the developer to get my valid registration reactivated were unanswered. Totally unacceptable. If he’s going to charge for his app, he at least needs to take responsibility for making sure the application works. Also, the application was slow, and hogged resources with anything more than a small number of feeds. I wouldn’t recommend it even if you don’t mind dealing with a**hole developers. Get NetNewsWire if you want to actually use your software without being nagged.” - Jesse Gillespie

“The problem is the developer. He specializes in software explicitly designed to facilitate software and music piracy, and charges exorbitant shareware fees. Not only does he charge for his pirate-ware, he also uses some of the most ironclad anti-piracy schemes in existence to protect it. There is something singularly hypocritical about Watanabe’s entire endeavor. Worse yet, Watanabe offers what is easily the most rude, arrogant, and conceited software support I have ever experienced in my life. I have had the misfortune of dealing with his odious personality with time and again, in relation to his software and other matters.” - Central Scrutinizer

“Just to echo what others have said, David’s software is nice, as in takes full advantage of the Cocoa APIs, etc., but after you get past the glitz, it’s pure crap. Acquisition doesn’t, and hasn’t, worked decently in a very long time. NewsFire is, well… Vienna, with about 10 extra minutes of GUI work. Snore. Inquisitor is his one good piece that I use daily. Fortunately, it’s free.” - Christian

“I made the horrible mistake of purchasing one of his programs (Xtorrent) and it completely hangs my system. I politely requested a refund, then again, and again and then escalated it in PayPal — then was denied as it didn’t meet their requirements as they can’t guarantee the ‘quality’ of goods.” - Marty Z (by email)

Wow. Talk about bad press - David’s got it in spades. Have you had a David Watanabe experience? E-mail me.

49 Comments Already

Steve Rogers Said,

May 3rd, 2007 @8:07 pm

He’s not so bad. Gove the guy a break, hos work is good and there aren’t many legitimate complaints here. How could he possibly want to make no money from his software, whatever people want to use it for?

drew Said,

May 4th, 2007 @6:55 pm

my torrents automatically pause regardless of setting, i have emailed the developer several times. as of yet i have a 20 dollar program that is completely useless.

Mourr Said,

May 30th, 2007 @7:25 am

Hi, same here, the torrents automatically pauses. Just sent email to developper…let’s see…

openedmyeyes Said,

June 1st, 2007 @10:07 pm

Oh yeah, he is a rude, worse than that he acts like a criminal with something to hide.

His software maybe nice. Like a lovely line of Coke.

I emailed him in May - no response

Contacted him on ichat (its on his website) I said hello, he says “Why are you contacting me? Im busy.” Dissappears offline.

Asshole

Adam Said,

June 2nd, 2007 @11:50 am

He isn’t too bad, I accidently typed my email address wrong, I had the password sent after one hour of emailing him to tell him of my mistake.

Nicely designed software that works better than I had even hoped. Worth $20 of anyones money.

An Informer Said,

June 3rd, 2007 @7:34 am

Dave’s new XTorrent application is based entirely on the open source (MIT licensed) Transmission. Dave didn’t even bother changing the client identifier used on the peer to peer network. It still reads “Transmission 0.7-svn”. What an asshole.

Chris Said,

June 15th, 2007 @4:32 am

I have had relatively benign interactions with Mr. Watanabe. He’s very no-nonsense, but was not rude. You cannot expect enthusiastic customer support with his projects, but all my issues were addressed. I believe he does good work — NewsFire is unrivaled as an RSS reader, in terms of ease-of-use and design. As for the open-source stuff, go ahead and read the MIT license — its pretty clear that he can do anything he likes with the code.

Superultra Said,

August 5th, 2007 @9:00 am

Here is an email exchange I had with DW regarding Inquisitor. I donated $5 when it first came out, and then paid for it again, later.

Inq: too fast for me?
19 messages
me Fri, Apr 7, 2006 at 7:01 PM
To: Dave
Dave-

Thanks for your work on InquisitorX.

I am running it on a 1.2g 512mb ibook, and Inq. frequently “misses” letters. For example, if I type “indianapolis” I end up with “indianapis” or “inianapolis.” I’m guessing that it is pulling results from google but replacing it with misspelled words too quickly. This is odd, since I am a very fast typer.

Any ideas?

Thanks.

John
David Watanabe Fri, Apr 7, 2006 at 7:06 PM
To: me
Right, what version?

–
This message is confidential.
[Quoted text hidden]
me Fri, Apr 7, 2006 at 7:11 PM
To: Dave
Thanks for the quick response David.

I have tried both 2.5.3 and the beta 2.6.

I’ve been using Inq. since you released it and I don’t recall this being a problem until recently.
[Quoted text hidden]
me Sat, Apr 15, 2006 at 6:58 PM
To: Dave
Any resolution on this?

Thanks.
[Quoted text hidden]
Dave Sat, Apr 15, 2006 at 7:00 PM
To: me
It can’t be reproduced so it can’t be fixed.
David.

–
This message is confidential.
[Quoted text hidden]
me Sat, Apr 15, 2006 at 7:19 PM
To: Dave
Would it help if I send a screencast of the problem? Should 512 of memory and a 1.2 ibook be able to run this fine?
[Quoted text hidden]
me Sat, Apr 15, 2006 at 7:23 PM
To: Dave
Or do you have an archive to download earilier versions?
[Quoted text hidden]
me Sat, Apr 15, 2006 at 7:36 PM
To: Dave
I had 2.0 in my email, so I tried that and it works just fine. So somewhere between 2.0 and 2.6, something changed that made this, well, unusable.

Any ideas?
[Quoted text hidden]
me Mon, Apr 17, 2006 at 12:05 PM
To: Dave
Not sure if you’re still tracking this, but 2.2 also works fine, so it is now certainly something between 2.2 and 2.6.
[Quoted text hidden]
me Fri, Apr 21, 2006 at 2:21 PM
To: Dave
david-

your app is great. your customer service, not so much.

I already purchased Inquisitor and donated. So how much do I have to pay for prompt, friendly customer service on this application?

no thanks yet,
john
[Quoted text hidden]
Dave Fri, Apr 21, 2006 at 3:48 PM
To: me
I will reiterate my previous response. Your bug cannot be reproduced.
David.

–
This message is confidential.

[Quoted text hidden]
me Fri, Apr 21, 2006 at 3:59 PM
To: Dave
May I have a refund?
[Quoted text hidden]
me Thu, May 4, 2006 at 3:05 PM
To: Dave
Once again: how do I obtain a refund for this product?
[Quoted text hidden]
Dave Thu, May 4, 2006 at 4:25 PM
To: me
All sales are final.

–
This message is confidential.
[Quoted text hidden]
me Thu, May 4, 2006 at 9:11 PM
To: Dave
David - I wrote out an email to the widely read The Consumerist blog about this email and your lack of customer service.

Then I went back and looked through my records and I only paid $5 to donate when you first started. It’s not worth the hassle.

The problem is that I love Inquisitor. I love its functionality. I would be willing to pay well more than $5 for you to fix this problem, but your demeanor has been nothing but impolite. It’s very frusterating.

I’m not sending the email to The Consumerist. But I want you to know that you could have been much more polite,friendly, and professional. Instead, you were short, untimely, and rude.

You’re giving independent application developers a bad name. Shame on you.

John
[Quoted text hidden]
Dave Thu, May 4, 2006 at 10:39 PM
To: me
On 4-May-06, at 6:11 PM, John Beeler wrote:

> I’m not sending the email to The Consumerist. But I want you to
> know that you could have been much more polite,friendly, and
> professional. Instead, you were short, untimely, and rude.

Can you please explain your strategy to me? You’ve been nothing but
rude and combative with me from the beginning. Yet you expect me to
treat you with politeness? How exactly does that work? Moreover,
how is your rudeness supposed to encourage me to fix the bug??
[Quoted text hidden]
me Fri, May 5, 2006 at 1:07 AM
To: Dave
Rude? Combative? My strategy has been to work with you to get this fixed. I looked for a solution on the net well before I wrote you. I even went out and bought 1GB of RAM, thinking that was the problem. It wasn’t.

In my first email I said, “Thanks.” In my second email, I said, “Thanks for the quick response David.” Then you did not respond until I wrote again on April 15th asking, “Any resolution on this? Thanks.”

To which you replied only with, “It can’t be reproduced so it can’t fixed.” That was rude. It was basically, “You’re screwed bub.”

I was a bit offended, but I wrote back trying to resolve this say, “Would it help if I sent a screencast of the problem? Should 512 of memory and 1.2 ibook be able to run this?”

Then I took more time than you had on this problem, searched out multiple versions on the net for a couple of hours, installed one, then reinstalled another, in an attempt to determine which version would work. I mentioned this to you - in kind words - and you gave no response.

A week later I wrote, “Your app is great. your customer service, not so much . . . how much do I have to pay for prompt customer service?”

I was rude there, but you had already been rude, and ignored my requests for help. I was patient, waiting for up to a week between responses. You wrote back simply with, “I will reiterate my response. Your bug cannot be fixed.”

How did I start being rude? I wasn’t rude until two of your rude responses, and a full three weeks from I initially asked for help. Do I need to send all of your emails to you to remind you?

If there was a message board, I would have asked for help there - and probably gotten a better response.

John

On 5/4/06, Dave wrote:
[Quoted text hidden]

me Sat, Oct 7, 2006 at 12:14 AM
To: Dave
was just reading reviews of inquisitor and acquisition on version tracker.

You should write a blog post entitled, “How to make money while having horrible customer service.”
[Quoted text hidden]
Dave Sat, Oct 7, 2006 at 1:01 AM
To: me
I hate myself and I want to die.

Bigthawt Said,

August 6th, 2007 @10:17 am

If it’s any consolation, I have the same Inquisitor misspelling bug on my MacBook.

Adriel Said,

August 7th, 2007 @4:55 am

I have been using his apps for over 2 years now and have never had any issues with them or him (the developer) only once I asked a question and I response within a few seconds
I hear now that he might be using open source code but for me it doesn’t really matter what’s under the UI, so long as it works and works well! As it does for me.

and if you look at some of the other programs out there that do the same thing but they are much harder to use in my opinion.

Keep up the hard work DW!

Ian Whiteman Said,

August 7th, 2007 @2:10 pm

I complained about pausing etc as some of your complaints mentioned BUT it was all because I had a full hard drive. DW replied to my requests within an hour. So what’s the beef? Xtorrent is a good program. Worth $20 easy. I get rude sometimes don’t you.

DIRK Weissmueller Said,

August 17th, 2007 @6:20 am

i have had my first encounter with david almost 10 years ago, when he ran a forum and just started out with acquisition. soon enough i clashed with him. i think it was when i asked him for a free license for my tranlation work… i thought he was a jerk from then on and dscouraged ppl from using his apps - some of them quite good. just for that reason. don´t buy stuff from jerks.

Euan Fenelon Said,

August 21st, 2007 @11:21 am

I am in the middle of this nightmare that is the “Dave W” support process. He has effectively stolen $24 from me. I have had one email and that told me I had to do somthing I had already done - he is arrogant beyont beleif and a total bawbag!

TeamHCN Said,

August 25th, 2007 @1:03 pm

I complained about pausing etc as some of your complaints mentioned BUT it was all because I had a full hard drive. DW replied to my requests within an hour. So what’s the beef? Xtorrent is a good program. Worth $20 easy. I get rude sometimes don’t you.

If Xtorrent is a good program, then why is it banned on almost every private Torrent tracker?

It’s not bad enough that Dave Watanabe is trying to market a repackaged Transmission client as a “revolutionary new” product – he couldn’t even be bothered to design a new UI (he just ported the Acquisition one). Things advertised as “advanced” features (like UPnP, for example) with Xtorrent have been standard in most other clients for ages now. Meanwhile, Xtorrent still lacks ever more important features, like Transport Encryption. Xtorrent is clearly meant to appeal to BiTorrent newbies, because they are the only ones who would be foolish enough to pay money for a Torrent client when there are already a slew of outstanding free ones available.

Mr. Watanabe is banking on people not knowing any better, he’s selling people on the sleek UI, and I think that’s really deceptive. If Xtorrent were free, I don’t think I would have as much of a problem with it, but he’s charging $24, and that’s just not right.

Torrentfreak.com’s review of Xtorrent:

The first major drawback of Xtorrent is that it is not free, which is extremely unusual and awkward for a BitTorrent client. In addition, Xtorrent has a very intrusive shareware policy. If you do not register the application, a floating window that you cannot close gets stuck on your screen, and searches randomly start to fail. To make things even worse, it seems like the application throttles the available bandwidth to 10kbps after an hour of usage.

The second drawback is that Xtorrent’s core is made up of the libtransmission library. This library is known to hammer trackers, and is banned from an increasing number of them, which makes Xtorrent useless for members of Oink, for example.

If you decide to buy Xtorrent you’re mostly paying for the (stunningly) beautiful user-interface, not because its download speeds are the best or because it is the lightest BitTorrent client available for the Mac. Azureus still leads by a wide margin in download speeds, and Transmission is hands down the lightest BitTorrent client for the Mac.

Sven Said,

September 2nd, 2007 @5:24 pm

I’ll spare the details but suffice to say I first encoutered Watanabe’s rather shocking rudeness shortly after he released Acquisition. Using little snitch I noticed Acquisition was phoning home. I asked about it, was told, in essence, that I was an idiot and it was just checking for updates. I then asked why, when I blocked it from phoning home, it would be terminated on my desktop (it was a shareware app back then and it didn’t require payment). He was a dick about it.
Quite simply, I’d love to pop the guy in the mouth. Maybe I’ll get a chance some day… one can dream.

Kyle Said,

September 26th, 2007 @7:31 pm

Thanks for this news. I was googling xtorrent and dave watanabe as all I read are negative reviews about this guy and his software. There’s obviously a lot of dislike. Hard to tell who are the complainers and who are legit but since this is the first developer I’ve seen that generates so much hate postings I’m wary of buying his software. If any part of it is true, I can be assured that my emails will not be answered and the software will not last. Too bad, interface looked nice, but the demo restrictions don’t allow further testing.

Bob Dobolina Said,

October 13th, 2007 @4:22 pm

Incredible. People actually PAY this a-hole for a piece of software that was written to enable people to steal OTHER peoples’ software (and music and whatever) and then they’re surprised that he’s an a-hole?!? There’s a sucker born every minute. Dave Watanahole is an a-hole.

Blinkie Said,

October 14th, 2007 @2:45 pm

I have a hunch he is cheating the Canadian government out of GST payments. He collects GST (now 6%) but fails to provide a GST number, which is against Canadian law. So Mr. Wannabe, you may have some Revenue Canada officials banging on your door in the near future. One can ONLY hope!

Signed,

one of many who would love to “pop you in the mouth”.

kamikaze Said,

October 15th, 2007 @8:57 pm

David Watanabe is like Eduardo Arcos Barred, a complety son of a bitch

Michael Said,

October 20th, 2007 @3:35 am

What wonders me most are these extreme egocentric “customers” expecting extensive face-to-face technical support while donating just FIVE (F*I*V*E) US$. This is so insanely ridiculous.

Would anybody of you please consider what YOU would be able or willing to provide for $5.-?!!! This would be merely 2 minutes worth of your time. And you want a stable, reliable, fancy, stylish and functional software PLUS get on DW’s nerves in endless email threads?

Shame on you. Get a life, finally!

Michael

Alastair Said,

October 20th, 2007 @7:44 am

Michael,

It’s not about expecting 24/365 support for a five buck product, it’s basic manners that we expect.

Michael Said,

October 20th, 2007 @9:25 am

Well, he replies. He’s short (he may consider it “efficient”) but this has nothing to do with rudeness. His websites states “Sales are final”. Period. There is no need to debate about it. Try the software and buy it or leave it.

But don’t waste his valuable time with such endless email threads. If you want cuddly support with fluffy phrases, you may rather call any indian call center of your choice serving customers from HP, MS, etc. You will be pampered with full page compliments without any content like “We appreciate your interest and try to entertain our fullest efforts to be able to make you the happiest customer on the planet as you are so important to us. We cannot express our gratitude enough that you have chosen to use our product. Unfortunately all our lines are busy. Your call is important to use, so please stay on the line for yet another 20 hours and a clueless representative will come back to you”.

Is this cuddly entertainment you wish from Dave? So pay him a developer hour of $120 and you CERTAINLY will be pampered with any phrase you want to hear. But PLEASE do not expect any email for $5. This is so ridiculous.

I am not affiliated with Dave but am also doing technical support and suffer from the same selfish and arrogant customer attitude. They believe that they buy you for their whole life for the $10 registration. They believe that they reserve the right to ask stupid questions where the answer stare at their face in the FAQ. They want basic computer consultant service (which mouse to buy). They ask to have them read the manual. Etc. Insane. All that for $10. They would never expect that from a major company (every send an email to Apple support??) but the smaller the company the bigger the expectations. Insane.

People, wake up, get a life and realize what you pay and what you can expect for that money.

Michael (maker of a very popular Mac util)

doug -- Said,

October 20th, 2007 @11:20 am

As a user of acquisition i have found it to be a fine piece of software but lately there appears to be a newer version out which i am unable to access without further payment–up till now all updates were included the cost of the product–which i was wlling to pay for someones hard work–however it appears the new version is exempt from updates unless i pay again–needless to say i feel somewhat ill used–will i pay again?–probably not–too bad i used to like it

Blinkie Said,

October 20th, 2007 @1:28 pm

“MIchael”- you are an idiot.

Michael Said,

October 20th, 2007 @3:09 pm

@Blinkie: And you obviously apply for the Nobel price, don’t you with such intelligent and backed up statement? You are exactly the folks I meant.

oomu Said,

October 29th, 2007 @5:57 pm

I agree with “Michael”

the same thing you don’t buy Steve Jobs’ love with a mac, you did not buy all developer time and energy with $29

it makes his software reliable and easy to use. he sells them and activate licences.

nothing more should be the rule.

oomu Said,

October 29th, 2007 @6:01 pm

hu.. you should know, the GPL licence is totally wrote to write to allow to make profit with it.

it’s to transmission authors to see if it’s legal to them to redistribute the work in an other product. For what I know, there are no problems.

libtransmission fixed a LONG TIME AGO its problems with some trackers.

–
it’s just basic trolling mixed with urbans legends.

Mark S Said,

October 29th, 2007 @10:17 pm

Honestly I have never had a problem with NewsFire, Acquisition, Xtorrent, or Inquisitor. Occasionally minor issues come up with Inquisitor when Google, Yahoo, etc. make changes to their pages. DW is quite proactive from what I have seen so far about getting a fix out in a timely manner.

For those who whine about paying for software to download pirated or other materials, go complain to Limewire too. Limewire Pro is not free either. You can also just not buy his software if you don’t like it. If he’s no longer making money, he will be forced to either close up shop or make some drastic changes.

Steve Halford Said,

November 6th, 2007 @9:21 am

When I bought acquisition, he was including lifetime upgrades. I install Acquisition 2 - my license doesn’t work anymore.

For me its not about a lack of customer service - its about not getting what I’ve paid for.

I don’t expect him to give me any of his precious time, I expect him to give me what I paid for.

He can be as rude as he likes (and he has been), but I would never buy his software again because he’s ripped me (and others) off.

Stevie Said,

December 15th, 2007 @9:02 pm

@those defending DW -

Fair enough, you’ve all got your point etc, and I agree with Michael that we shouldn’t expect the Steve Jobs’ love just cause we bought macs. DW can be as rude as he want, damn he could be whatever he want… I sincerely thank all those developers giving up their times to create apps for us (but it is also their choice to do it) that said.. a rip off is still a rip off.

What’s not to understand from a lifetime upgrade? (in Acquisition’s case) Buyer and seller agreed on terms that was set at the time of purchase and sales and sale terms are binding as of time of purchase. Any change in sale terms should be agreed by both parties prior to change.

These terms are universal, from Asia to Europe to North America. If DW has any Asian blood left in him besides his last name he should know that a thief could lose a finger or two…

Mark Said,

January 10th, 2008 @2:13 am

The bottom of the Inquisitor website says:

Search results may be supplemented by Amazon.com and Apple Store links

Althought this is not a very clear statement, it should make people think at least.

I also would like to state that I very much condemn all flames addressed to Watanade. He is a busy developer doing programming as a hobby. You can’t expect him to give professional support. If you have paid 20 dollars for shareware without fully testing it first, then that’s not his problem. Always test shareware before paying for it!

If you contact Wanatabe with questions about his products, be friendly and polite and ask intelligent questions. Don’t write “Hey dude, it ain’t work!” because that doesn’t deserve an answer. Don’t critisize his software just for critisizing, but describe your problem in detail and ask kindly for a solution. That way, you make him interested in finding out about a possible bug and he will be polite as well.

Oh, don’t expect an answer from Wanatabe now. His mail box is full and he probably doesn’t feel like answering anyway, which is completely understandable.

Best,

Mark

omgwtfbbq Said,

January 11th, 2008 @1:57 am

@Mark:
If you’ve noticed any other sites talking about Inquisitor you’d notice that’s a fairly recent addition to the site.

Secondly, he may be doing this as a “hobby” (whatever that means) but when someone coughs up money to purchase a license for an app, they usually expect the app to work afterwards as a licensed copy. Except dave seems to love ignoring anyone who has problems licensing their copy. So uh, how do you test that unless you buy a license? Some of these folks aren’t asking much from him, they just want the basic functionality they had before that just stopped working for some reason.

Sure, like the guy above who had a problem with Inquisitor sucked at giving him any details on how to repro but one could, say, have like an online contact form for customers explicitly asking for details. Notice even Apple makes a point of linking to bug reporting best practices on their bugreport.apple.com page, and provides some sort of easy way on their website to see the conversation between you/apple devrel and the progress (sort of)..or wait, isn’t this pretty much like any bug tracking software..yup. Solves a buncha problems right there. I’d imagine there are a few more ways to solve some of the more common DW problems too, or is he too scared of having to deal with too much to censor and moderate if he has a wiki/forums/any method for customer feedback?

I would imagine it’s entirely common sense to provide some sort of minimal amount of customer support, especially as an indie dev. But it’s one thing to deal with some asshole of a customer that demands your full attention over something really dumb, and it’s another to provide no support.

I suggest you (and Dave, and all the Dave fans) read http://www.joelonsoftware.com/articles/customerservice.html Joel is right on target, especially with #3, and I quote:

But when someone does call, look at it as a great opportunity to create fanatically devoted customer, one who will prattle on and on about what a great job you did.

Team Said,

February 5th, 2008 @7:16 pm

@ Mark & Michael

I’ve dealt with numerous independent software developers, and never once have I encountered the level of disrespect shown by David Watanabe towards his customers.

Yes, it’s unfair to expect 24/7, personalized 1-on-1 technical support from a small independent developer. However, it’s not unreasonable to expect to be treated with basic common courtesy. If it takes 2-3 days to respond to a technical support email, fine, but don’t automatically treat the customer like a criminal by forcing them to prove their innocence.

If Mr. Watanabe is unable or unwilling to properly support his products, then he ought not to be in the business of commercial software development.

Alexis Said,

February 24th, 2008 @3:01 am

I had the same problem with DW. After I paid for the full Xtorrend I had to complain to PayPal cuz DW wouldn’t email me the serial number. What a lousy service. Now the software stopped working. It was nice when it was working but for a paid software the service is shit.

NEVER AGAIN Said,

April 18th, 2008 @6:56 am

Damn this guy is a real jerk!
I paid for his Xtorrent app. Now the damn thing stops working in 10.5
Not only that.. I attempted to fix the problems that I have been having with it, buy uninstalling it and reinstalling it… his only reasponse was:

David Watanabe
An update is pending.

Sure makes me reconsider EVER paying for software again via a private vendor. I DO NOT suggest you purchase anything from this guy, seriously.. he is a major asshole.
Ram

Ingo Said,

July 7th, 2008 @11:05 am

Inquisitor is a great program and it’s free! I like this guy